FAQ
Frequently Asked Questions (FAQ)
1. What is Hawks Collective?
Hawks Collective is a Christian clothing brand dedicated to sharing the gospel through bold and meaningful designs. Our mission is to inspire conversations about faith and encourage others to live for Christ.
2. Do you offer returns or exchanges?
Due to our current company size, currently we do not accept returns or exchanges. Please ensure you check our size guide and product details carefully before placing your order. If you receive a defective or incorrect item, please contact us at [hawkscollectiveagency@gmail.com] for assistance.
3. How can I determine the right size for me?
We provide detailed size charts on each product page to help you select the perfect fit. If you're unsure, feel free to reach out for guidance.
4. What payment methods do you accept?
We accept all major credit cards, debit cards, and payment platforms such as PayPal.
5. Do you ship internationally?
Unfortunately we do not at the moment. All shipping costs in the USA and delivery times vary based on your location and will be calculated at checkout.
6. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary by destination:
- Domestic orders: 3-9 business days
7. What if I receive a defective or incorrect item?
We’re sorry for any inconvenience caused! Please contact us at [hawkscollectiveagency@gmail.com] within 7 days of receiving your order. Include your order number, photos of the issue, and a brief description so we can make it right.
8. What materials do you use for your clothing?
We prioritize high-quality, comfortable, and durable materials to ensure you love wearing your Hawks Collective apparel. The majority of our clothing is 70-100% cotton.
9. Can I suggest a design or collaborate with Hawks Collective?
We love hearing from our community! If you have a design idea or would like to collaborate, please reach out to us on instagram: @Hawkscollective.
10. How can I stay updated on new releases and promotions?
Follow us on instagram, YouTube and TikTok @hawkscollective. You can also sign up for our newsletter + text to receive exclusive updates, promotions, and new product announcements.